Terms and Conditions

  1. The minimum age for Live Zoom sessions and participation of discussion boards and Facebook groups is 18. There is no maximum age.
  2. When you pay for any course, you will have access to the self-study material for one year from the date you enrol in the course. If you fail to complete the course in that time, you will have to enrol and pay again to access the course.
  3. Access to the closed Facebook group is permanent and is managed separately in accordance to the rules of that group. Lexical Lab reserves the right to remove people from the group for any breaches of usual norms, such as perceived trolling, abusive language, etc.
  4. Discussion boards on the Thinkific platform are monitored by us for abusive behaviour, though generally we do not comment on them. However, we reserve the right to remove users for behaviour that is deemed abusive or otherwise unacceptable.
  5. When necessary, Lexical Lab reserves the right to alter the course materials, change times of live zoom sessions or cancel them. 
  6. Where live zoom sessions are cancelled for technical reasons or due to illness of the tutor, Lexical Lab will try as far as possible to reschedule them before the following zoom session. However, we this is not guaranteed.
  7. For all live zoom sessions, Lexical Lab is not responsible for any failure of participants to attend the session for any reason, whether technical or personal. The sessions will not be repeated or recorded and participants should make use of the self-study course material to catch up.
  8. No refunds will be given for missed live zoom sessions.
  9. Refunds will only apply to pre-orders. Where courses have been pre-ordered, Lexical Lab will provide refunds up to 7 days before the publication of the course. Once the course has been published no refunds will be given. Requests for refunds should be directed to [email protected].
  10. The free webinar that is available as part of the course package should be chosen and booked by the participant using the code provided in the introduction to each course and also present in the lesson called links and further reading. The webinar should be booked at https://www.lexicallab.com/webinars/
  11. Lexical Lab agrees to provide at least one webinar per month. The subject is entirely at the discretion of Lexical Lab. The webinars will be recorded and will be made available to those who register for 2 days following the webinar. The code is only effective for one person and one booking. If you are unable to attend or watch the webinar as a recording, Lexical Lab will not offer another free webinar, though they may be purchased.
  12. Certificates on completion of the self-study course are automatically generated through Thinkific. No other certificates are available for these courses. Certificates for live zoom courses will be sent out to participants electronically within four weeks of the final Live zoom session.
  13. Any complaints should be directed to [email protected]. Any complaint will be addressed within two weeks of the complaint being made.